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Exception management

The ABB Exception management system, XClerk, enables OCR misreads and other operational exceptions to be captured, classified, routed and visually resolved almost in real time from a centralized or remote location.

Modern OCR and process automation systems deliver high accuracy rates approaching 100%. However, when damaged containers, unplanned events or operational exceptions for any OCR reads occur, the OCR system determines the result needs to be corrected or confirmed and creates an exception event. XClerk allows these exceptions to be reviewed and resolved quickly. The system offers enterprise scalability to manage multiple systems or even multiple locations. 

The Exception Management system provides:
  • Visibility to all container information and process automation exceptions for gate, crane and rail OCR system
  • Resolution of exceptions in seconds, without any delay to operations
  • Remote centralized management of operational exceptions

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