Service for energy industries

Keeping customers for life

With over 40 years of experience, ABB understands how to care for your automation and electrical system investment by delivering programs, services and tools that ensure your system is always safe, secure, reliable and serving your business needs.

Service starts with ABB Care

ABB Care provides a simple and structured way to support your assets throughout their life cycle, and:

Streamline your service engagement with us
Control your life cycle costs
Protect your investment
Extend the life of your assets
Transform your operations with digital solutions

VIDEO

How to maintain and take Care of your Automation System

Service Contracts

Life Cycle Parts

Remote Service Offering

Training

BROCHURE

Download the ABB Care brochure

ABB CARE

ABB Care for Energy Industries service contracts

ABB Care is a framework that provides customizable service levels with optional packages for all types of users in the energy industries. It simplifies service delivery to control costs, extend asset life and enhance functionality for your automation and electrical assets.

Explore ABB Care for Energy Industries

With over 40 years of experience, ABB understands that spares parts programs are not “one size fits all”. We offer a selection of programs tailored to fit your individual needs. Any parts program can be included in your Care Contract.

Spare Parts
Emergency Parts Service
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Preventive Maintenance Kits
inventory Access™ Program
Parts StepUp Service
Parts Root Cause Analysis Service

START ANALYZING YOUR PARTS INVENTORY

While your industrial operations undergo fast and drastic changes and you might require remote accessibility to ensure worker safety, ABB Care provides support with access to powerful tools that help you maintain your operations.

At the center of our service offerings, your Care contract is your contracting framework for service across your entire operation. Support can be delivered remotely via our built in remote toolset.

Direct, remote connection with experts to troubleshoot your assets via Visual Remote Support via Remote Insights and/or Remote Access Support via Remote Access Link
Training to up-skill your staff and operators via ABB MyLearning, accessible from any device, any time
A unified interface to your ABB installations via MyABB/My Control System, with troubleshooting checklists and tutorials

Download the Remote Service Guide to learn more about our remote services.

Interactive PDF

Remote Service Guide

Keep operations going

Download

Training at ABB

We offer product, system, process and technology trainings designed for engineering, operation and maintenance. Learn online in our web sessions or attend classroom trainings on ABB premises or your own, depending on what suits you best.

ABB University

Distributed Control Systems training

Excitation & synchronization learning programs

Transform your operations with our digital solutions and services

Cyber Security

Asset Management

Asset Health Services

Performance Improvement

Cyber Security Essentials

Included in every ABB Care agreement, cyber security essentials services provide you with information and guidelines that enable you to take essential actions to secure your system.

Essential Package includes
Cyber Security Benchmark
Reference Architecture Gap Assessment
Monthly Validated Security Update Bulletin
Daily Validation of Malware Protection Signature Updates
System Hardening Guidelines
System Backup & Restoration Guidelines

Protect

By selecting Protect add on package you get access to tools that make it easier to implement and operate foundational cyber security controls to keep you protected at all times.

Protect Package options
Cyber Security Workplace License
3rd Party Software Licenses
Installation & Commissioning
CSWP Feature Updates

ProtectPlus

Let ABB operate cyber security for you. With ProtectPlus, ABB will take care of all the maintenance and updates of your systems and cyber security infrastructure for you.

ProtectPlus Package options
Protect add-on package
Maintenance of CSWP software
Quarterly Remediation, updates and Reporting
Cyber Security Server (hardware)

Identify threats. Automate compliance. Ensure reliability.

ABB Ability™ Cyber Security Services

View the comprehensive ABB Cyber Security offering, solutions, and resources

Asset performance management (APM)

Digital solutions improving industrial asset performance, reliability, risk management and overall business profitability

Learn more

Get answers, reveal the invisible

SEE

PREPARE

UNDERSTAND

SELF OPTIMIZE

More services

ABB Ability™ AssetInsight™ Condition Monitoring
Take a transformative step with your operations and maintenance strategy

ABB Ability™ Asset Health for Control Systems

-System Scan / Benchmark

-System Fingerprint

-System Assessment

-System Health Monitoring

-System Update Service

ABB Ability™ Performance Optimization

-Control Systems – Harmony, 800xA

-Control Loops

ABB Ability™ Alarm Lifecycle Management

-Alarm Benchmark

-Alarm Fingerprint

-Nuisance Alarm management

-Alarm Rationalization

ABB Ability™ Control system Simulation

Automation upgrades, evolutions and services

Upgrade vs Evolution

Automation Evolution & Upgrade

PLC Services

HMI Replacements

Upgrade

Scan the system and run a Benchmark to get an exact picture on what is installed and system performance

Upgrade current control systems to supported version to:

Enable adding of the latest features
Add functions to reduce operations and maintenance cost

Reduce the number of different technologies including third party systems, e.g. PLC, SCADA, field bus management, etc.

Evolution

Scan the system and run a Benchmark to get an exact picture on what is installed and system performance

Evolve traditional control systems to the latest active system to support the lifecycle of the plant

Add new functionality to traditional control systems to make them fit for the future and to protect your investment

Upgrade and Evolution programs or paths are defined for all generations of ABB DCS systems:

Promoted Brands

ABB Ability™ System 800xA

ABB Ability™ Symphony® Plus

Freelance Distributed Control System (DCS)

Heritage Systems
Advant Master, Advant MOD300, SattLine, Symphony Harmony, Symphony Melody, Symphony DCI System Six, Procontrol P13, Procontrol P14

Extensions, upgrades and modernization of distributed control systems

A flexible and affordable path to evolve to the latest system hardware and software technology for process automation and control rooms.

Learn more about ABB's offering

Modernizing stand alone PLC applications and integrating them with the DCS enable significant operational improvements as well as streamline maintenance of both hardware and application code.

Significant issues arise when PLC’s are in need of upgrade or become obsolete. These “islands of automation” have different hardware, engineering tools / code and HMIs that need to be maintained. With a retiring workforce and difficulty in retaining talent, many utilities are choosing to integrate their PLC functionality into the DCS rather than continuing with multiple disparate systems.

ABB HMI consolidation solutions is a lifecycle planning program with the tools and expertise required to help you consolidate your 3rd party HMI’s into an 800xA based single window environment for users with multi-vendor control rooms that results in increased operational performance and collaboration.

HMI Consolidation

Consolidation of multiple DCS HMI’s into 800xA Operations
Integration of PLC data

Control room consolidation

Reducing the number of HMI’s or control rooms needed
Control room design services

Hardware Migration

System expansions with 800xA hardware
Replacement of controllers and I/O
I/O communications connectivity (i.e. Profibus connect)

Excitation services

Support for the life of your UNITROL®, SYNCHROTACT® and MEGATROL excitation systems

ABB offers professional life cycle services for your installed products and systems that will help you gain the information required for cost effective long-term decisions concerning overall system operation and maintenance

EXCITATION SERVICES

Learn more about excitation services

Protect

We wrap our customers in care with contracts that provide peace of mind and protect your control system investment with flexible options covering everything from software maintenance to security patches to upgrades and cloud solutions.

Extend

Evolution programs for traditional ABB and 3rd party automation and electrical systems ensure that your systems are up to date with current technology and enable you to leverage the latest features such as integrated asset management, performance improvement and remote access solutions.

Transform

ABB combines deep industrial expertise and digital technologies to help our customers transform their operations by harnessing the power of information to achieve outstanding operational and business results across your plant or enterprise with our cyber solutions.

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Industries and utilities

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Events

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Keeping customers for life

Service starts with ABB Care

Service Contracts

Life Cycle Parts

Remote Service Offering

Training

Training at ABB

Transform your operations with our digital solutions and services

Cyber Security

Asset Management

Asset Health Services

Performance Improvement

Asset performance management (APM)

Get answers, reveal the invisible

Automation upgrades, evolutions and services

Upgrade vs Evolution

Automation Evolution & Upgrade

PLC Services

HMI Replacements

Upgrade

Excitation services

More information by industry

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