Service for energy industries

Read the press release

Keeping customers for life

With over 40 years of experience, ABB understands how to care for your automation and electrical system investment by delivering programs, services and tools that ensure your system is always safe, secure, reliable and serving your business needs.

Simplify service with ABB Care

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Maintain and take care of your automation system

ABB Care is a program that provides customizable service levels with optional packages for all types of automation users in the energy industries. It simplifies service delivery to control costs, extend asset life and enhance functionality for your automation and electrical assets.

Explore ABB Care

Cyber security

System diagnostics

Software maintenance

System modernization

Technical training & support

Parts & parts services

Cyber Security Essentials

Included in every ABB Care agreement, cyber security essentials services provide you with information and guidelines that enable you to take essential actions to secure your system.

Protect

By selecting Protect add on package you get access to tools that make it easier to implement and operate foundational cyber security controls to keep you protected at all times.

ProtectPlus

Let ABB operate cyber security for you. With ProtectPlus, ABB will take care of all the maintenance and updates of your systems and cyber security infrastructure for you.

Explore ABB Ability™ Cyber Security Services

View the comprehensive ABB Cyber Security offering, solutions, and resources

Learn more about Cyber Security services within ABB Care

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Manage all of your ABB assets in one place with myABB

Without a window into your automation assets, you may miss key signals your control system needs attention, or that important updates are available.

myABB service portal allows you to look into your automation system 24/7, to get insights into running data, system diagnostics, and ABB Care services and applications to solve an issue at hand or plan for the future.

Register as myABB user, log in or contact us to start exploring how myABB helps you manage and maintain your automation system or watch the introduction video about myABB.

Automation software maintenance program (ASM)

Automation Software Maintenance is our commitment to help you get the most value out of your current ABB control system investment; it protects your past and present, as well as your future automation investments.

Keep your control system software up-to-date with evaluated patches, upgrade to new system versions, run performance checks and access relevant information related to your installed control system through a secured webpage.

Modernization programs or paths are defined across generations of ABB distributed control systems.

Learn more about extensions, upgrades and modernization of your distributed control systems

ABB Ability™ System 800xA

ABB Ability™ Symphony® Plus

Freelance DCS

Heritage Systems
Advant Master, Advant MOD300, SattLine, Symphony Harmony, Symphony Melody, Symphony DCI System Six, Procontrol P13, Procontrol P14

We offer product, system, process and technology trainings designed for engineering, operation and maintenance. Learn online in our web sessions or attend classroom trainings on ABB premises or your own, depending on what suits you best.

ABB University

Distributed Control Systems training

Excitation & synchronization learning programs

To ensure the best possible accessibility and continuous trouble-free operation, we provide parts and parts services for automation systems. The parts service portfolio is designed to fully align with ABB’s Circularity Approach, where our commitment is to include sustainability alternatives for each step of the product life. ABB’s parts circularity program has reduced industrial electronic waste to landfill by 93 percent over a four-year period.

Learn more about parts services

Parts

New parts
Refurbished parts
Remanufactured parts
Preowned parts (US Only)
Parts exchange

Parts logistics

Standard dispatch
Priority dispatch
24/7 emergency dispatch

Parts services

Parts test & repair
Parts step-up (ABB Care only)
Parts management (ABB Care only)

Parts online through myABB

My Control System (MCS)
mySpareParts
Business On-Line (BOL)

Protect

We wrap our customers in care with contracts that provide peace of mind and protect your control system investment with flexible options covering everything from software maintenance to security patches to upgrades and cloud solutions.

Extend

Evolution programs for traditional ABB and 3rd party automation and electrical systems ensure that your systems are up to date with current technology and enable you to leverage the latest features such as integrated asset management, performance improvement and remote access solutions.

Transform

ABB combines deep industrial expertise and digital technologies to help our customers transform their operations by harnessing the power of information to achieve outstanding operational and business results across your plant or enterprise with our cyber solutions.

Excitation services

Support for the life of your UNITROL®, SYNCHROTACT® and MEGATROL excitation systems

ABB offers professional life cycle services for your installed products and systems that will help you gain the information required for cost effective long-term decisions concerning overall system operation and maintenance