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Automation Software Maintenance (ASM) Program

Lifecycle Management Program for Distributed Control Systems

Keep your control system software up-to-date with evaluated patches, upgrade to new system versions, run performance checks and access relevant information related to your installed control system through a secured webpage. Benefit from price incentives on Advanced Services, spare parts, training and optimize the useful life and lifecycle cost of your control system.

ABB recommends its customers to use Automation Software Maintenance (ASM) for all its installed control systems to have access to exclusive services for the maintenance, evolution and continual enhancement of the installed base of ABB control systems. ASM is the exclusive way for ABB control system users to receive validated and tested Microsoft security updates and Anti-virus verification reports.  

You may choose the level of maintenance and upgrade support that works best for your immediate needs and long-term pro­duction targets.

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Why subscribe?
Program levels and deliverables
Covered systems
  • Maintain operation and avoid loss of production - Higher productivity through enhanced software functionality
  • Manage your life cycle costs - Yearly subscription provides predictability for plant precise budgeting
  • Continuous optimization of your process operations - Improves system availability, performance and reliability
  • Supports changing business goals with flexible life cycle support - Introduce new technology at your own pace
  • Complete flexibility - Improve your control system over time. Always the best, lowest risk path forward
  • Protection of intellectual property - Your operator graphics and control programs are protected when new technology is implemented
  • Lifecycle support policy to help predict support for automation assets
  • System ‘Evolution without obsolescence’ policy that provides for incremental, planned steps for adding new technologies or upgrading technologies in existing systems while protecting installed asset investments

Automation Software Maintenance is our commitment to help you get the most value out of your current ABB control system investment; it protects your past and present, as well as your future automation investments.  

Level 1
Support and Protect

Level 1 is the entry level and lowest priced subscription mode under the ASM program. This subscription level is primarily designed for customers focused on regularly maintaining the OT security status of their control system as well as getting web access to relevant control system information via myABB/My Control System. This program level includes L3/L4 expert product support and the System performance Benchmark tool. It does not include any software maintenance or software updates of any kind.

Level 2
Maintain and Upgrade

This program level includes all the lifecycle services and deliverables included under Level 1 and includes in addition access to new software versions and enhancements including LTS versions. Within this level, customers may upgrade “Active”, “Classic”, “Limited” and “Obsolete” life cycle software versions of a given product family to the latest available software version within the same system product family. This subscription mode provides increased flexibility for those customers who want to maintain their system and keep it updated and enhanced with new functionality.

Level 3
Transform and Evolve

This program level includes all the lifecycle services and deliverables available under Level 1 and Level 2. In addition, this program level also allows the evolution of ABB Heritage control systems and selected 3rd party control systems to he latest available ABB control system platform. This program level is designed to provide flexibility to meet the needs of those customers who are on the leading edge of productivity and performance improvements and/or are in the process of a stepwise evolution of the existing control system to the latest available ABB control platform.


Software maintenance and upgrades


Level 1 
Support & Protect
Level 2 
Maintain & Upgrade
Level 3 
Transform & Evolve
Trial Period 
(3 months)
Software Maintenance / Updates
Software Upgrades

Access to Expert Product Support (L3 and L4 support)
According to Life Cycle Policy 
Selected System 800xA control libraries     
 
Access to updated and new Device Libraries
of ABB and third-party device type objects
 
 
Including request to integrate Device Types for Process Industries
ABB Evolution Software Licenses    
Evolution Planning & Engineering Services    $
Contact your sales representative 
3rd Party System Evolution   
3rd Party Control System Evolution
Planning & Engineering Systems 
     $ $
Contact your sales representative 


Cyber and IT security + Hardware & Software Qualification Reports


Level 1
Support & Protect
Level 2
Maintain & Upgrade
Level 3
Transform & Evolve
Trial Period
(3 months)
Cyber and IT Security Test and
Validation Reports
According to Life Cycle Policy 
Hardware & Software Qualification Reports
According to Life Cycle Policy 


Online access to relevant information


Level 1 
Support & Protect
Level 2 
Maintain & Upgrade
Level 3 
Transform & Evolve
Trial Period 
(3 months)
myABB/My Control System Premium Access
Advanced Notification


Price incentive for My Automation Service


Level 1 
Support & Protect 
Level 2 
Maintain & Upgrade
Level 3 
Transform & Evolve
Trial Period 
(3 months)
My Automation Service % % %
N/A


Special Offers and Services

  Level 1 
Support & Protect 
 Level 2 
Maintain & Upgrade
Level 3 
Transform & Evolve 
Trial Period 
(3 months) 
Non-production Control System  % % % N/A 
Group / Enterprise subscription
Last Software Version Delivery Service

 
 
 
 
 
 
 
 

 Legend
 ✔ Included in active Automation Software Maintenance subscription 
 %  Automation Software Maintenance subscriber is entitled to receive attractive price incentive
 —  Not available for specific subscription mode or without Automation Software Maintenance
 N/A  Not applicable  

  • Advant / Master systems
  • Advant OCS with Master Software
  • Advant OCS with MOD 300 Software
  • Compact Product Suite
  • Freelance system
  • MOD 300 system
  • Procontrol P13 (only for Maintain & Evolve subscriptions)
  • Procontrol P14 (only for Maintain & Evolve subscriptions)
  • Safeguard 400 Series
  • Satt / SattLine
  • Symphony DCI System Six
  • Symphony Harmony / INFI 90 / Network 90 systems
  • Symphony Melody / Contronic systems
  • Symphony Plus
  • System 800xA

Highlights

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