A ship at sea is the very definition of ‘remote’. This makes it difficult to get the expert support needed to keep ships operating at peak performance and ensure maintenance is timely and effective.
With a growing amount of digital data available from onboard analysers, digital service technologies are evolving to use this and offer new possibilities for remote support.
Available in variety of formats, this anytime, anywhere support ensures vessels can continue to operate and remain compliant with regulations.
This is ideal for the marine industry, where vessels may need assistance when they are still hundreds of miles away from the nearest port. It’s also a big help when it comes to the skills shortage, where there may not be sufficient skilled engineers, either on board a ship or at ports. An example is the ABB Ability™ Remote Insights for service tool. The tool uses a combination of live instruction and guidance overlaid on live video using augmented reality technology to remotely connect customers to an ABB technical expert who can talk them through their problem and advise on a solution. In instances where poor internet coverage may make it difficult to establish a live connection, there is also the option of using ABB’s My Measurement Assistant self-service app tool. With guided tutorials and checklists, plus commissioning & troubleshooting guidance, My Measurement Assistant provides a handy tool that can be used to provide assistance in the absence of on-shore support.
ABB Measurement and Analytics will be taking a more in-depth look at these challenges and the solutions to them in a series of TechTalks later this year. You can catch our webinar introducing the Seven 7Cs here