With 24/7 care we cover the world with a 24/7 up-to-speed support for our customers and their vessels sailing. Altogether we have nine Collaborative Operations Centers, providing support and troubleshooting, so technical issues get solved quickly and efficient. The centers in Singapore, Norway and USA (FL) function as 24/7 centers while the centers in Italy, Finland, Netherlands, and Shanghai provide detailed product expertise.
Availability
With 24/7 support, we help vessels to achieve maximum operational availability through guaranteed response time and dedicated product expertise coming from our Collaboration Centers, that all have access to the same vessel data.
Efficiency
Because of the ‘one ABB’ approach together with our ‘bridge to propeller’ philosophy, we are able to provide a broad range of services and components, in most cases coming from our own factories. This leads to time and cost savings for our clients.
Safety & Sustainability
Remotely addressing the root cause of a problem and possible equipment malfunctions, limiting the need to send a service engineer to the vessel, increases the safety and sustainability of (service) operations.
Le Commandant Charcot, which recently became the first exploration cruise ship to reach the geographic North Pole, has signed up for ABB MarineCare services to ensure safe and sustainable operations.
Extending its global reach and service capabilities, ABB Marine & Ports is ramping its presence with local divisions in Turkey and Saudi Arabia.
As a frontrunner in electric, digital and connected solutions for shipping, ABB’s latest fleet support and troubleshooting advance sees engineers ‘training’ machine-learning algorithms to deliver faster, more reliable re-mote services to customers.
ABB has signed a contract to support icebreaking LNG carrier Christophe de Margerie with remote diagnostics services for increased safety and performance as the vessel completed the transit of the Northern Sea Route, bound for China with Yamal LNG cargo two months earlier than usual.
Covering the world with the ABB Ability™ Collaborative Operations Centers is now a reality. Regardless of time or location our team of experts is proactively monitoring and ready to support in an instant!
In today’s complex, hyper-connected and increasingly globalized world, engineers, operations managers, and successful business leaders need accurate, real-time access to operational data to support better decision making.
The increase in demand for smart asset management services during the first half of 2020 is creating momentum for remote diagnostic services to support systems at sea.
In a milestone for the marine industry, ABB’s solutions on board a large passenger ship have been awarded cybersecurity verification from classification society DNV GL.
Major advances in icebreaker technology over the last 25 years come together in the ‘Universal Polar Icebreaker’, a concept that goes a major step beyond what traditional designs can achieve while using thoroughly proven marine systems technology, including propulsion.
The newly inaugurated center will support ABB’s ship power, propulsion and automation technologies and expand service capabilities for ice-going vessels.
ABB has secured the order covering power, automation, propulsion and digital systems for the second icegoing cruise ship to be built for Lindblad Expeditions by Ulstein.
As our customers have different needs, we have designed different service levels to respond to these needs. Customer can choose from a more basic frame agreement type of service to service levels where we add on-line and pro-active services. As a customer, you can choose how you want to be served.
Key benefits
When time is of essence. We provide remote diagnostic and on-call repairs to address any technical incident as quickly as possible. The RDS infrastructure functions as an enabler for ABB’s Global technical support service.
Discover our full marine digital portfolio, ranging from next generation vessel maneuvering software and automation to performance management and other control systems.
Other marine service offerings, like maintenance, spare parts, on-call repair, or system enhancements.
Submit your inquiry and we will contact you
Quickly find an ABB channel partner