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ABB Ability™ 24/7 Care marine technical support

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Our single-point-of-contact for all ABB Ability™ 24/7 Care customers

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With 24/7 care we cover the world with a 24/7 up-to-speed support for our customers and their vessels sailing. Altogether we have ten Collaboration Centers, providing support and troubleshooting, so technical issues get solved quickly and efficient. The centers in Singapore, Norway and USA (FL) function as 24/7 centers while the centers in Italy, Finland, Netherlands, Murmansk and Shanghai provide detailed product expertise. Additional centers in USA (CA) and Sweden are for ports.

Availability

With 24/7 support, we help vessels to achieve maximum operational availability through guaranteed response time and dedicated product expertise coming from our Collaboration Centers, that all have access to the same vessel data.

Efficiency

Because of the ‘one ABB’ approach together with our ‘bridge to propeller’ philosophy, we are able to provide a broad range of services and components, in most cases coming from our own factories. This leads to time and cost savings for our clients.

Safety & Sustainability

Remotely addressing the root cause of a problem and possible equipment malfunctions, limiting the need to send a service engineer to the vessel, increases the safety and sustainability of (service) operations.

Press release

ABB and PONANT enter 10-year MarineCare service agreement for increased vessel safety and uptime

Le Commandant Charcot, which recently became the first exploration cruise ship to reach the geographic North Pole, has signed up for ABB MarineCare services to ensure safe and sustainable operations. 

Press release

ABB Marine & Ports expands in Turkey and Saudi Arabia to support existing and new customers

Extending its global reach and service capabilities, ABB Marine & Ports is ramping its presence with local divisions in Turkey and Saudi Arabia.

Generations: Technical Insight

Artificial intelligence: machines learning from ABB experts to enhance remote support for vessels

As a frontrunner in electric, digital and connected solutions for shipping, ABB’s latest fleet support and troubleshooting advance sees engineers ‘training’ machine-learning algorithms to deliver faster, more reliable re-mote services to customers.

Web story

ABB provides 24/7 remote support to Sovcomflot’s trailblazing LNG carrier on the Northern Sea Route

ABB has signed a contract to support icebreaking LNG carrier Christophe de Margerie with remote diagnostics services for increased safety and performance as the vessel completed the transit of the Northern Sea Route, bound for China with Yamal LNG cargo two months earlier than usual.

Leaflet

24/7 Care - Supporting your fleet. Wherever. Whenever.

Covering the world with the ABB Ability™  Collaborative Operations Centers is now a reality. Regardless of time or location our team of experts is proactively monitoring and ready to support in an instant!

Generations: Technical Insight

ABB Collaborative Operations: the key to efficiency, security and profitability

In today’s complex, hyper-connected and increasingly globalized world, engineers, operations managers, and successful business leaders need accurate, real-time access to operational data to support better decision making.

Webinar | 46 min
ABB TechTalks: Keep your vessels sailing with remote support
Web story

Remote diagnostics: fresh push for the digital shift in shipping

The increase in demand for smart asset management services during the first half of 2020 is creating momentum for remote diagnostic services to support systems at sea.

Press release

ABB and DNV GL make history with first vessel cybersecurity verification

In a milestone for the marine industry, ABB’s solutions on board a large passenger ship have been awarded cybersecurity verification from classification society DNV GL.

Generations: Technical Insight

Innovation at the extremes: technology for a universal polar icebreaker

Major advances in icebreaker technology over the last 25 years come together in the ‘Universal Polar Icebreaker’, a concept that goes a major step beyond what traditional designs can achieve while using thoroughly proven marine systems technology, including propulsion.

Press release

ABB opens Marine Service Center in Russia in support of growing Arctic maritime industries

The newly inaugurated center will support ABB’s ship power, propulsion and automation technologies and expand service capabilities for ice-going vessels.

Press release

ABB strengthens exploration cruise leadership with repeat order from Ulstein for Lindblad Expeditions

ABB has secured the order covering power, automation, propulsion and digital systems for the second icegoing cruise ship to be built for Lindblad Expeditions by Ulstein.

 

As our customers have different needs, we have designed different service levels to respond to these needs. Customer can choose from a more basic frame agreement type of service to service levels where we add on-line and pro-active services. As a customer, you can choose how you want to be served.


Key benefits

  • 24/7 support across the globe
  • Direct access to system experts
  • One stop shop for support services and components
  • Maximum uptime and vessel availability
  • Increasing safety and sustainability by offering remote support
  • Three different service levels depending on client wishes and vessel operations.
Get a quick introduction to the main benefits of ABB Ability 24/7 Care technical support for marine
 Video   |   2 min

 

Related offerings

Smart Asset Management services for Connected vessels

When time is of essence. We provide remote diagnostic and on-call repairs to address any technical incident as quickly as possible. The RDS infrastructure functions as an enabler for ABB’s Global technical support service.
Digital offering

Discover our full marine digital portfolio, ranging from next generation vessel maneuvering software and automation to performance management and other control systems.
Marine services

Other marine service offerings, like maintenance, spare parts, on-call repair, or system enhancements.

 

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