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Product life cycle management for medium and low voltage - policy and services

ABB’s products are designed for continuous evolution. It is ABB’s goal to protect our customers’ investment beyond the life-cycles of the underlying platform products.

Four stages define life-cycle policy for all ABB products:
1. Active
2. Classic
3. Limited
4. Obsolete

Product life cycle stage    Available services 
Active    
  • Released for sale
  • In full manufacture
  • Actively promoted in assigned markets
  • Available to all customers
  • Fully supported both technically and via after sales network
  • Periodically enhanced

 

 
  • Long-term support thanks to Power Care customer support agreements
  • Extended warranty application
  • Worldwide Service competence, ready for prompt actuation
  • Certified ABB spare parts ready in stock to guarantee their availability throughout the product life time (Active, Classic and Limited stages)
     
Classic    
  • Product is not extensively promoted by the sales force
  • Product’s ownership moves to Service
  • Product still available for sale, mainly for expansions of existing systems, supply under frame agreements, in the case of space constrains, required functionality not yet covered by the new product, license agreements
  • No further enhancements and developments

 
  • “Last Buy” opportunity of complete equipment
  • Good chance to obtain spare parts as per active products conditions
  • Best time to keep equipment healthy via Power Care customer support agreements
  • Call for training with wide coverage thanks to worldwide footprint still available.

 

 
     
 Limited    
  • Product is no longer promoted by the sales force
  • Service support is ensured
  • Product is no longer manufactured
  • Very limited and selected production might be done
  • Life extension solutions are granted

 

  • Spare parts fully available
  • Retrofit solutions can already be applied
  • Power Care customer support agreements designed to keep the service experience as per active products

     
Obselete    
  • No longer manufactured as a complete product
  • Spare parts availability diminish over time with decreasing installed base
  • Life extension solutions are granted

 


 
  • Spare parts could be still accessible on request.
  • Retrofit solutions are usually available. The use of active products allows a new life to be given to the plants.
  • Our consultancy services are always available for supporting cost-effective and optimized investments. Special care is given to obtain a soft shift to new applications and solutions.

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