Customer Service


New Customer Preparation Room

You can prepare your test object at our site for your test in our separate Customer Preparation Room (72m²).
In order to offer optimal service, the room is equipped with a portal crane (carrying capacity up to 5t), a meeting corner, a kitchenette and tools at your disposal.

Please feel free to contact us if you are interested.

Invitation Letter and Visas

If you do not hold a European Union passport you will need to apply a visa at the German embassy or consulate in your home country before coming to Germany. For the easy planning of your business trip we will send an Invitation Letter as fast as we can.
Please fill in your data into the following document and send it back to us.

Letter of Invitation

Taxi Services and Accommodation

For customers arriving in Germany at Düsseldorf Airport (DUS), we have made special arrangements for a trustful taxi service to your destination. You have the possibility to be driven to your hotel, to our testing laboratories or to another desired place.
We also have Partner Hotels which are easy to reach.
Please contact us if you are interested in the Taxi Service or in the Hotel accommodation.


Transport of test objects

For transport of your test objects or your test equipment to our testing Laboratories you’ll probably need import and export support. We work with a number of companies together, but we can also work with the company you prefer.
If you would like to have more information please contact us.


Inward processing/ Free of import duties

Under active inward processing non-Community products are imported into the Community customs territory so that they can be exported from the customs territory of the Community as “compensating products” after they have undergone manufacturing, processing or repair.
The preferential customs treatment and the economic advantage associated with it lie in the fact that the imported non-Community products remain free of import duties.

More Information:


Storage of test objects

The tests are scheduled by ABB Laboratories Ratingen that a minimum of storage capacity for test objects is required and a transport of the test objects back to the client just after completion of the tests is pursued. An extraordinary storage of test objects to external storage rooms can be arranged on request.
Disposal of test objects can be arranged on request.


Assembly and installation service

Experienced fitters can be hired for assisting the assembling and handling of test objects.
If defects occur during tests our workshop offers immediate repair service and manufacturing of spare parts. In order to offer optimal service the workshop is fully equipped for all kind of metal processing.


Code of conduct

The ABB general principles responsibility, respect and determination describe the behavior ABB expects of its employees and stakeholders. Integrity, protection of the environment and social responsibility further describe ABB’s policy. These highest standards of business ethics direct ABB’s corporate actions.

ABB’s CODE OF CONDUCT is available in internet under the following link:

If there are any open questions please do not hesitate to contact us.

We would be pleased to receive your test order.


Phone: +49 (0) 2102 12-1477

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