Automation Software Maintenance - Lifecycle Management Program for DCS - Automation Software Maintenance - Service Level Agreements for ABB DCS (Services for ABB distributed control systems (DCS))

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Automation Software Maintenance (ASM) Program

Lifecycle Management Program for Distributed Control Systems

Keep your control system software up-to-date with evaluated patches, upgrade to new system versions, run performance checks and access relevant information related to your installed control system through a secured webpage. Benefit from price incentives on Advanced Services, spare parts, training and optimize the useful life and lifecycle cost of your control system.

ABB recommends its customers to use Automation Software Maintenance (ASM) for all its installed control systems to have access to exclusive services for the maintenance, evolution and continual enhancement of the installed base of ABB control systems. ASM is the exclusive way for ABB control system users to receive validated and tested Microsoft security updates and Anti-virus verification reports.

You may choose the level of maintenance and upgrade support that works best for your immediate needs and long-term production targets.

Why subscribe?

Program levels and deliverables

Covered systems

Maintain operation and avoid loss of production - Higher productivity through enhanced software functionality
Manage your life cycle costs - Yearly subscription provides predictability for plant precise budgeting
Continuous optimization of your process operations - Improves system availability, performance and reliability
Supports changing business goals with flexible life cycle support - Introduce new technology at your own pace
Complete flexibility - Improve your control system over time. Always the best, lowest risk path forward
Protection of intellectual property - Your operator graphics and control programs are protected when new technology is implemented
Lifecycle support policy to help predict support for automation assets
System ‘Evolution without obsolescence’ policy that provides for incremental, planned steps for adding new technologies or upgrading technologies in existing systems while protecting installed asset investments

Automation Software Maintenance is our commitment to help you get the most value out of your current ABB control system investment; it protects your past and present, as well as your future automation investments.

LifeCycle policy

Our committment to support our customers’ installed system base

ASM Basic

This level provides a set of lifecycle support basic services and deliverables focusing on the control system security and web access to timely and relevant control system information via myABB/ My Control System business portal.

ASM Update

Services to maintain the system at its current version. It is ideal for customers focused on maximizing the availability of their system while minimizing the introduction of risk and/or changes. The full support of ABB is available to maintain the system and to maximize the return on the original investment.

ASM Upgrade

ASM update services, plus access to new software license versions as well as enhancements to installed products. This level provides increased flexibility to customers wishing to maintain its core control system platform but able to tolerate a moderate amount of risk in exchange for improved functionality.

ASM LTS

ASM upgrade level services, plus the support of the designated Long Term Support (LTS) version of System 800xA software for a period of up to 10 years from the date of its initial release. The ASM LTS level is most suited for users who want to stay on a given software version for as long as possible.

ASM Evolve

All the services available in ASM LTS level, plus the capability to evolve to state-of-the-art ABB control system products including System 800xA and Symphony Plus. This level provides the greatest flexibility to employ “leading edge” productivity and enhancement improvements.

Software maintenance and upgrades

	ASM Basic	ASM Update	ASM Upgrade	ASM LTS	ASM Evolve	Comments
Software Maintenance	—	✓	✓	✓	✓
Software Upgrades	—	—	✓	✓	✓
Access to “Long Term Support” revisions				✓	✓
Access to Expert Product Support	✓	✓	✓	✓	✓	For control systems in Active, Classic and Classic Extended life cycle status. Entry point for the customer is the local service unit in the country.
Selected System 800xA control libraries	—	✓	✓	✓	✓
Access to updated and new Device Libraries of ABB and third-party device type objects	—	✓	✓	✓	✓	Including request to integrate Device Types for Process Instruments
ABB System Evolution Software Licenses	—	—	—	—	✓
3rd Party System Evolution Software Licenses	—	—	—	—	✓

Cyber and IT security + Hardware & Software Qualification Reports

	ASM Basic	ASM Update	ASM Upgrade	AMS LTS	ASM Evolve
Cyber and IT Security Test and Validation Reports	✓	✓	✓	✓	✓	According to applicable Life Cycle Policy
Hardware & Software Qualification Reports	✓	✓	✓	✓	✓	According to applicable Life Cycle Policy

Online access to relevant information

	ASM Basic	ASM Update	ASM Upgrade	ASM LTS	ASM Evolve
myABB/My Control System Premium Access	✓	✓	✓	✓	✓
Advanced Auto-Notification	✓	✓	✓	✓	✓
Grouping Container / Group Subscriptions	✓	✓	✓	✓	✓

Advanced Services - Control system software and performance checks, Update services

	ASM Basic	ASM update	ASM Upgrade	ASM LTS	ASM Evolve
System Fingerprint	%	%	%	%	%	For selected control systems and software versions.
System Assessment	%	%	%	%	%	For selected control systems and software versions.
Security Update Service	%	%	%	%	%	For selected control systems and software versions.
System Monitoring	%	%	%	%	%	For selected control systems and software versions.

Web Tech Talk

	ASM Basic	ASM Update	ASM Upgrade	ASM Evolve
Web Tech Talk	%	%	%	%

_Legend_{✓ Included in active Automation Software Maintenance subscription}_%_{Automation Software Maintenance subscriber is entitled to receive attractive price incentive} _{— Not available for specific subscription mode or without Automation Software Maintenance}

System 800xA

Freelance

Advant Master

Advant MOD 300

Compact Product Suite

Procontrol P13

Procontrol P14

Safeguard

Satt

Symphony DCI System Six

Symphony Harmony INFI 90

Symphony Melody Contronic

Service

Symphony Plus

Highlights

Tailored service approach creating long-term value for our customers.

ABB’s strategic service partnership with Sierra Gorda SCM provides holistic services for its copper mine covering the entire electrical and automation deliveries from ABB.

Protect your system software and keep it up-to-date

Cyber and IT security services and software updates exclusive to Automation Software Maintenance subscribers

Microsoft Windows XP obsolesence

Software and hardware risks can’t be overstated, and grow larger every day for control systems running on Windows XP, but ABB offers services to help meet the needs of every customer.