ABB launches industry-first pulp and paper-specific instrumentation business portal to optimize management of L&W installed base

ABB launches industry-first pulp and paper-specific instrumentation business portal to optimize management of L&W installed base

  • Extension of self-service, web-based myABB platform provides customers with a 360-degree view of critical information for the ABB L&W installed base
  • Unique offering consolidates detailed documentation, service agreements and support case information into a single, online database
  • myABB for L&W improves long-term planning and short-term issue resolution to enable proactive management of maintenance, reducing cost and risk

ABB is launching an industry-first solution in the form of an L&W-specific extension of the existing myABB portal. By taking the best of the current tool and synchronizing it with customers’ L&W installed base, myABB for L&W will help mills manage the maintenance, calibration and lifecycle requirements of ABB’s lab devices.

myABB for L&W provides 24/7 access to ABB experts via a self-service, web-based tool that provides a real-time, 360-degree view of all the detailed documentation and lab interaction about the service and lifecycle management of the L&W installed base. This is accessed through an easy-to-use, customizable interface that also provides visibility of other ABB equipment across a mill’s larger installed base, such as their control system.

  • myABB for L&W will feature the latest information and documentation for their L&W installed base
  • In the myABB dashboard, get a quick overview of your installed base information like lifecycle status, past and future service events, and more
  • mySpareParts overview page allows customers to compare their spare part storage to L&W service experts’ recommendations

Designed to increase productivity and efficiency, myABB for L&W will save mills time when locating maintenance and service documentation and history, while helping offset potential issues such as lack of employee resource or skill gaps. It ensures that lab technicians always have up-to-date information for everything related to their entire L&W installed base, including lifecycle changes, spare parts, service agreements, calibration reports and support cases. Mill teams receive notifications about upcoming necessary services, plus any spare parts or changes required for their installed base, in turn reducing failures and downtime.

“myABB for L&W will feature the latest information and documentation for an L&W installed base, in the form of a 24/7 accessible, web-based database with customer-specific content for lab equipment not found anywhere else in the industry,” said Per Sandstrom, Product Line Manager of lab and process testing measurements for ABB pulp and paper. “myABB opens the door to a digital service journey by using data and technology to gain a better understanding of how well lab equipment is functioning. We are proud to help our pulp and paper customers manage their L&W installed base more easily and ensure the longest lifecycle and most efficient service management.”

myABB for L&W can be purchased as part of an ABB Pulp and Paper Care service agreement and is available in two different options.

ABB (ABBN: SIX Swiss Ex) is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 105,000 talented employees in over 100 countries.

ABB’s Process Automation business is a leader in automation, electrification and digitalization for the process and hybrid industries. We serve our customers with a broad portfolio of products, systems, and end-to-end solutions, including our #1 distributed control system, software, and lifecycle services, industry-specific products as well as measurement and analytics, marine and turbocharging offerings. As the global #2 in the market, we build on our deep domain expertise, diverse team and global footprint, and are dedicated to helping our customers increase competitiveness, improve their return on investment and run safe, smart, and sustainable operations.


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